SHIPPING AND DELIVERY
(A) It is understood and agreed that the Seller cannot guarantee shipping dates and times for the goods in as much as it is under the control
of our manufacturers who are not a party to this agreement.
(B) Shipment of the Goods purchased shall be via a carrier of Shoreview Distribution Inc.’s choice unless otherwise specified in writing by the customer.
(C) Will call pickups are available in our Foxboro, MA and Poway, CA ONLY with prior arrangements made in writing and approved
by Shoreview Distribution Business Trust. Pickups are to be made only by employees of Buyers organization, and NOT by a 3rd party freight carrier,
or customer of Buyer. Poway, CA pickups are subject to a $12.00 fee.
(D) Freight charges will be added to all orders except for orders shipping via ground service to one location totaling $15,000 or more.
(Martin Lighting, Sony Parts, certain TV's, as well as orders receiving special pricing, and special order items not shown www.shoreviewdistribution.com are not eligible for free freight).
(E) Seller will drop ship most goods to anywhere in the United States.
(F) Any shipment to a residential address will be shipped with a signature required. If you request that we ship without a signature required,
then Buyer is fully responsible for damage or loss of the goods.
(G) All shipments with shortages must be reported to Shoreview within 2 days. It is agreed that Shoreview Distribution, Inc. has rights/ownership
to all products invoiced/shipped until the full invoice is paid in full.
If you find a damaged unit inside of an undamaged box, please email us immediately at: firstname.lastname@example.org and provide the following:
a photo of the product with damage, a photo of serial number on the unit, a photo of box showing no signs of damage and a photo of the box
showing the serial number. All concealed damage requests must be received within 7 days of receipt.
All items not accepted shall be returned to Seller at the Buyer’s expense in original factory boxes and materials and in the same condition as each item was received.
Any item not returned within ten days of the notification of rejection to Seller by Buyer pursuant to this paragraph shall be deemed accepted by the
Buyer and paid for in full pursuant to the terms in our dealer agreement, paragraph 2.
Buyer shall examine each shipment promptly and shall, within 7 days of receipt of each shipment advise Seller in writing of each item, which is being refused and the reason(s) for refusal.
A 15% restock fee may apply dependant on the reason of refusal.
**Drop shipments- Shoreview Distribution will drop ship to the Buyer’s customer at the Buyer’s request. It is the Buyer’s responsibility to ensure their customers adhere to the above return procedures.
All returns must receive a return merchandise authorization (RMA) number from Shoreview Distribution, Inc. A downloadable request form is available on: www.shoreviewdistribution.com.
Please send all return requests to email@example.com. (A)Merchandise returned without return authorization from Shoreview Distribution will be returned to the Buyer at the Buyer’s expense.
(B) Authorized returns must be received within thirty days of issue or will otherwise be canceled. (C) Certain items including but not limited to TVs, software, lenses, batteries, chargers,
& cables and special order items are not eligible for return. To avoid purchasing unwanted non-returnable items make use of your sales representatives who are product specialists
and can guide you through your product selection.
Defective units may be returned for merchandise credit. A replacement PO must be submitted with defective RMA requests. Defective returns are subject to our approval
and are issued in accordance to the manufacturers rules. Vendor warranty information can be found on Shoreview Distribution’s website. Original invoices must be paid in full.
Credit will be issued upon receipt of the defective unit at the appointed warehouse. Shipping for a defective return is paid by the customer.
**Service Information: All service and repairs should be directed to the closest service center. Center information can be found on Shoreview Distribution’s website.
NON DEFECTIVE RETURNS
Non defective returns are subject to our approval, and are charged a 15% restocking fee. Balance due to customer to be paid in the form of a merchandise credit, less 15%.
Shipping for a non defective return is paid by the customer.
Before accepting any delivery, please make sure to examine each package for signs of damage. If you notice any signs of damage, please refuse the package and note your
reasons on the Return BOL and contact Shoreview Distribution immediately. Once you have signed for delivery, we will not be able to file a claim with the shipping company.
If damage issues arise after you have signed for merchandise, you are responsible for filing all claims with the shipping company, and Shoreview Distribution will not be liable.